Terms of Service

1. Agreement to terms

By accessing or using Juan ("the Service") operated at juantax.app, you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not access or use the Service. These terms are governed by the laws of the Commonwealth of Australia and the State of Victoria.

2. Eligibility

The Service is available to individuals and businesses operating in Australia who are at least 18 years of age. Access is currently by invitation only. We reserve the right to refuse or revoke access at our discretion.

3. Description of service

Juan is an accounting and tax management platform designed for Australian freelancers and small businesses. The Service provides tools for:

• Recording and categorising income and expenses
• Creating and sending invoices
• Importing and reconciling bank statements
• AI-assisted receipt scanning and data extraction
• Generating tax summaries and financial reports
• Managing contacts, files, and business records

4. Account responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Providing accurate and current information
• Notifying us immediately of any unauthorised use of your account

We reserve the right to suspend or terminate accounts that violate these terms or are inactive for an extended period.

5. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of Australian law
• Upload malicious software, viruses, or harmful content
• Attempt to gain unauthorised access to other accounts or systems
• Use the Service to store or process information unrelated to accounting and business management
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Resell, sublicense, or commercially exploit access to the Service without our written consent

6. Your data

You retain ownership of all data, documents, and content you upload to or create within the Service ("Your Data"). By using the Service, you grant us a limited licence to store, process, and display Your Data solely for the purpose of providing the Service to you.

You are responsible for maintaining your own backups. While we take reasonable steps to protect Your Data, we are not liable for data loss resulting from circumstances beyond our reasonable control.

7. AI features

The Service includes AI-powered features for receipt scanning, expense categorisation, and data extraction. You acknowledge that:

• AI-generated results are provided as suggestions and may contain errors
• You are responsible for reviewing and verifying all AI-extracted data before relying on it
• AI features should not be considered a substitute for professional accounting or tax advice

8. Not financial advice

The Service is a record-keeping and management tool. It does not constitute financial, tax, legal, or accounting advice.

You should consult a qualified accountant, tax agent, or financial adviser registered with the Tax Practitioners Board (TPB) for advice specific to your circumstances. We are not a registered tax agent and do not provide tax agent services as defined under the Tax Agent Services Act 2009 (Cth).

9. Fees and payment

Access to the Service is currently provided free of charge during the invitation-only period. We reserve the right to introduce paid plans in the future. If we do, we will provide reasonable notice and you will not be charged without your consent.

10. Service availability

We aim to provide reliable access to the Service but do not guarantee uninterrupted or error-free operation. We may:

• Perform scheduled or emergency maintenance
• Modify, suspend, or discontinue features with reasonable notice
• Experience downtime due to circumstances beyond our control

11. Limitation of liability

To the maximum extent permitted by law, including the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010):

• The Service is provided "as is" without warranties of any kind, except those that cannot be excluded under Australian law
• We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Service
• Our total liability for any claim relating to the Service is limited to the amount you have paid us in the 12 months preceding the claim (or $100 AUD, whichever is greater)
• We are not liable for errors in tax calculations, reports, or AI-generated data that you have not independently verified

Nothing in these terms excludes or limits consumer guarantees under the Australian Consumer Law that cannot be excluded or limited.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from your use of the Service, your violation of these terms, or your violation of any rights of a third party.

13. Termination

You may close your account at any time by contacting us. We may terminate or suspend your access to the Service at any time for breach of these terms or for any other reason with reasonable notice. Upon termination:

• Your right to access the Service ceases immediately
• We may retain Your Data for the period required by law
• You may request an export of Your Data prior to termination

14. Dispute resolution

Any dispute arising from these terms or your use of the Service will be governed by the laws of Victoria, Australia. The parties agree to first attempt to resolve any dispute through good-faith negotiation. If the dispute cannot be resolved within 30 days, either party may pursue mediation through the Australian Disputes Centre before commencing legal proceedings in the courts of Victoria.

15. Changes to these terms

We may modify these terms at any time. We will notify you of material changes by posting the updated terms with a revised date. Your continued use of the Service after changes are posted constitutes acceptance of the updated terms.

16. Severability

If any provision of these terms is found to be unenforceable or invalid under Australian law, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

17. Contact us

For questions about these terms, please contact us at legal@juantax.app.